{"id":124,"date":"2025-11-07T10:42:45","date_gmt":"2025-11-07T09:42:45","guid":{"rendered":"https:\/\/arsviva.online\/?page_id=124"},"modified":"2025-11-07T11:20:31","modified_gmt":"2025-11-07T10:20:31","slug":"rueckerstattung_rueckgaben","status":"publish","type":"page","link":"https:\/\/arsviva.online\/en\/rueckerstattung_rueckgaben\/","title":{"rendered":"Policy for refunds and returns"},"content":{"rendered":"
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Policy for refunds and returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWe deliver climate-friendly with DHL GoGreen within 72 hours of receiving your order.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe Shipping costs<\/strong> are for an order value under 99 \u20ac\u00a0within Germany<\/em>\u00a05,90 \u20ac<\/strong>\u00a0incl. VAT - from 99 \u20ac we deliver free of charge. Deliveries\u00a0to EU countries<\/em>\u00a0will be realised with\u00a014,90 \u20ac<\/strong>\u00a0incl. VAT - from \u20ac 199 we deliver free of charge.<\/p>\n\n\n\n

You will receive a notification from our shipping service provider by e-mail with\u00a0Consignment number<\/strong>\u00a0for current tracking - so you always know where your parcel is, when it will be delivered or who has taken delivery of it. You can also use a link in the e-mail to access the\u00a0Change delivery day<\/strong>, an\u00a0Neighbours deliver<\/strong>\u00a0or leave a\u00a0alternative storage location<\/strong>\u00a0specify.<\/p>\n\n\n\n

Many of our products are freshly produced and have a limited shelf life. For this reason, there may be delays in delivery in rare cases. If, contrary to expectations, an item you have ordered is not available within a week, you will be refunded immediately and we will inform you as soon as it is available again.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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This is a sample page.<\/b><\/p>\n\n\n\n

Overview<\/h2>\n\n\n\n

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.<\/p>\n\n\n\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

Additional non-returnable items:<\/p>\n\n\n\n

    \n
  • Gift cards<\/li>\n
  • Downloadable software products<\/li>\n
  • Some health and personal care items<\/li>\n<\/ul>\n\n\n\n

    To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

    Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

    There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

      \n
    • Book with obvious signs of use<\/li>\n
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\n
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\n
    • Any item that is returned more than 30 days after delivery<\/li>\n<\/ul>\n\n\n\n

      Refunds<\/h2>\n\n\n\n

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n

      Late or missing refunds<\/h3>\n\n\n\n

      If you haven't received a refund yet, first check your bank account again.<\/p>\n\n\n\n

      Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

      Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

      If you've done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n

      Sale items<\/h3>\n\n\n\n

      Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

      Exchanges<\/h2>\n\n\n\n

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

      Gifts<\/h2>\n\n\n\n

      If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

      If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

      Shipping returns<\/h2>\n\n\n\n

      To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

      If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.<\/p>\n\n\n\n

      Need help?<\/h2>\n\n\n\n

      Contact us at {email} for questions related to refunds and returns.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      Richtlinie f\u00fcr R\u00fcckerstattungen und R\u00fcckgaben Wir liefern nach Auftragseingang\u00a0innerhalb von 72 Stunden\u00a0klimafreundlich mit DHL GoGreen.Die Versandkosten betragen bei einem Bestellwert unter 99 \u20ac\u00a0innerhalb Deutschlands\u00a05,90 \u20ac\u00a0inkl. MwSt. – ab 99 \u20ac liefern wir kostenfrei. Lieferungen\u00a0in EU-L\u00e4nder\u00a0werden mit\u00a014,90 \u20ac\u00a0inkl. MwSt. berechnet – ab 199 \u20ac liefern wir kostenfrei. Sie erhalten eine Benachrichtigung von unserem Versanddienstleister per E-Mail […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-124","page","type-page","status-publish","hentry"],"yoast_head":"\nRichtlinie f\u00fcr R\u00fcckerstattungen und R\u00fcckgaben - ARSVIVA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/arsviva.online\/en\/rueckerstattung_rueckgaben\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Richtlinie f\u00fcr R\u00fcckerstattungen und R\u00fcckgaben - ARSVIVA\" \/>\n<meta property=\"og:description\" content=\"Richtlinie f\u00fcr R\u00fcckerstattungen und R\u00fcckgaben Wir liefern nach Auftragseingang\u00a0innerhalb von 72 Stunden\u00a0klimafreundlich mit DHL GoGreen.Die Versandkosten betragen bei einem Bestellwert unter 99 \u20ac\u00a0innerhalb Deutschlands\u00a05,90 \u20ac\u00a0inkl. 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